October 8, 2018
Bill Robertson Toyota has been in business for 45 years and understands Gladstone well. Our team know that our guests expect the best in business when dealing with us, whether it’s buying a new car, getting their vehicle serviced or purchasing parts and accessories.
The Bill Robertson Toyota team understand delivering 5 star experiences to our guests at every touch point, every time, is the key to continuing to operate in this competitive retail market. So when we heard the news this week that our family owned dealership had received a nomination in the 2018 Observer Best in Business, we were thrilled!
Bill Robertson Toyota Dealer Principal, James Robertson said, “We take looking after our guests needs very seriously. We spend a lot of time and money to ensure our team, no matter what their job is, are trained with all the latest skills to ensure they can undertake their role with ease and confidence.”
“Part of our regular training for our team is customer service training. Our aim is to ensure from the moment a guest has any contact with our dealership, they feel welcomed and valued. One of the ways we do this is by referring to our customers as guests. It may sound strange at first, but we do this because we know the community has a choice in where they spend their money and we appreciate their business. That mindset is reflected in everything our team do for our guests, every day.”
James said, “We thank the Gladstone community for nominating us in the 2018 Observer Best in Business Awards in the category of Professional Services and Sales. It’s a great welcome to receive it and a nice to nod to our Bill Robertson Toyota team that their hard work every day to achieve 5 star experiences for our guests is evident.”