Bill Robertson Toyota Recognised for Ecellence at the Toyota Queensland Dealer of the Year Awards

Bill Robertson Toyota is incredibly proud to share the results of the recent Toyota Queensland Dealer of the Year Awards, where their Management Team had the honour of representing the dealership and celebrating an outstanding year of achievement.

These awards recognise dealerships that demonstrate excellence across all areas of operation, from people and culture to customer experience, sustainability, and business performance. Receiving this level of recognition is a reflection of the commitment to delivering exceptional outcomes for the Bill Robertson Toyota team, their customers, and the Gladstone community.

NUMBER 1 RURAL DEALER IN AUSTRALIA – People & Culture

Recieving the Gold Excellence Award for this category was a huge accolade for the Bill Robertson Toyota Team.  The award recognises dealerships that demonstrate outstanding employee engagement, strong leadership, a commitment to staff wellbeing, effective training and development, and meaningful action in response to employee feedback.

Dealer Principal James Robertson said, "Being named the number one Rural Dealer in Australia for People & Culture highlights the focus we put on creating a positive, supportive workplace where our people feel valued, heard, and empowered to succeed."

NUMBER 1 RURAL DEALER IN AUSTRALIA – Facilities, Environment & Sustainability

Gold Excellence Award (3 out of the last 4 years). This award acknowledges dealerships that maintain a high standard of facilities while continuously improving their environmental performance through sustainable practices and long‑term ecological initiatives.

Mr Robertson said, "This recognition reflects our ongoing investment in modern, welcoming facilities and our commitment to reducing environmental impact while supporting Toyota’s sustainability goals."

Bronze Excellence Awards

In addition to the national Gold achievements, Bill Robertson Toyota was proud to receive Bronze Excellence Awards across several key operational areas:

• Sales Excellence – Recognising consistent performance in achieving sales targets while maintaining strong market share and customer satisfaction.
• Service Excellence – Awarded for delivering high‑quality servicing experiences, strong service retention, and a focus on continuous improvement.
• Used Vehicle Excellence – Acknowledging effective used vehicle operations, strong stock management, and customer confidence through quality and transparency.
• Business Management Excellence – Recognising sound financial management, accurate reporting, profitability, and professional governance across the dealership.

Each of these awards reflects disciplined processes, attention to detail, and teamwork across all departments.

Toyota Knights Award – Number One in Gladstone

The Toyota Knights Award recognises dealerships that achieve Number One status in their local market for new vehicle sales volume, outperforming competitors in both market share and earned share.  This award confirms Bill Robertson Toyota was the leading choice for new vehicle customers in the Gladstone region for 2025.

Mr Robertson said, "These achievements are truly a whole‑dealership success. Excellence at this level does not happen without strong communication, collaboration, and commitment from every team member, across sales, service, administration, leadership, and support roles.  We extend our sincere thanks to our incredible team for their dedication and professionalism, and to our loyal customers for continuing to place their trust in our local dealership.  We are extremely proud to be recognised as best in town and best in Australia, and we look forward to continuing to raise the standard for our people, our customers, and our community."