Bill Robertson Toyota

Complaints Handling Process

Bill Robertson Toyota is committed to resolving Customer concerns quickly and fairly and in accordance with our customers’ rights under Toyota warranty and the Australian Consumer Law.

Upon receipt of your complaint, we will:

- Acknowledge receipt of your complaint within 48 hours and advise of an indicative time frame for a response.

- Gather information and investigate all circumstances relevant to your complaint.

- We may contact you or other relevant parties such as Toyota Australia to seek any required information or material to progress.

- We will advise you, or your authorised representative, the outcome of our investigation, guidance and any next steps if required.

Do you have any questions or feedback to raise?

Our Customer Relations Manager, Sarah will be happy to assist you.

Sarah Armstrong

T 49722766 Txt only no 0482085230

sarah.armstrong@billrobertsontoyota.com.au

Further review of your complaint

If you are dissatisfied with the outcome, you are entitled to seek legal advice or make a complaint

to the following external government bodies:

QLD - Office of Fair Trading

Federal - Australian Competition and Consumer Commission (ACCC)

Bill Robertson ToyotaToyota Dealer in Gladstone Central QLD. 1008737. Copyright © 2024. All Rights Reserved.
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