Complaints Handling Process
Bill Robertson Toyota is committed to resolving Customer concerns quickly and fairly and in accordance with our customers’ rights under Toyota warranty and the Australian Consumer Law.
How to make a complaint?
Before contacting us, we will need your help to provide some information so we can assist you:
Personal details
Including your name, address, phone number and email.
Vehicle Identification
Age and kilometres travelled. Vehicle Identification Number (VIN) and/or registration number.
Details of your complaint
Please include as much information as possible.
Upon receipt of your complaint, we will:
- Acknowledge receipt of your complaint within 48 hours and advise of an indicative time frame for a response.
- Gather information and investigate all circumstances relevant to your complaint.
- We may contact you or other relevant parties such as Toyota Australia to seek any required information or material to progress.
- We will advise you, or your authorised representative, the outcome of our investigation, guidance and any next steps if required.
Do you have any questions or feedback to raise?
Our Customer Relations Manager, Sarah will be happy to assist you.
Sarah Armstrong
T 49722766 Txt only no 0482085230
sarah.armstrong@billrobertsontoyota.com.au
Further review of your complaint
If you are dissatisfied with the outcome, you are entitled to seek legal advice or make a complaint
to the following external government bodies:
QLD - Office of Fair Trading
Federal - Australian Competition and Consumer Commission (ACCC)